PHAN THANH TAM; HUYNH PHAM THANH TAM; TRAN QUOC QUAN; LE THANH HA; NGUYEN NGOC KIM THANH; NGUYEN NGOC BAO NGAN; NGUYEN NGOC TUAN; LE VAN HAI. 3. Measuring customer satisfaction and identifying factors influencing satisfaction with digital banking services at the Vietnam International Commercial Joint Stock Bank – Dong Nai Branch. Tạp chí Khoa học Lạc Hồng, [S. l.], v. 1, n. 28, p. 18–27, 2026. DOI: 10.61591/jslhu.28.970. Disponível em: https://lhj.vn/index.php/lachong/article/view/970. Acesso em: 21 tháng 10. 2026.